SOLUTION CENTER
Whether you are a current client or not, you may initiate support from us beginning here. If you prefer to submit a support request through our scheduling system, please register and then login to our secure support interface via the links below. If you have never logged in or do not knowyour password, please register first.
For technical issues requiring our immediate attention, please use the contact form or contact us directly using on of the contact methods listed on the contact page.
|
|
HELP DESK
Online HELP DESK Searchable Information
Search a technical library based on your company's information. All issues are documented here for future access. Of course, you may always choose to contact us via our support phone numbers or email addresses. If you have a non-urgent request or would like to schedule a support or purchases, you now have hte option of submitting a ticket using our online Help Desk system. This system tracks your incidents and requests, give you updated email status notifications and may prove to be more convenient when submitting a large amount of requsts. Please login to the Help Desk for assistance. If you have not logged in before, you will first be required to register. Your registration will be aproved and access granted if you are currently a client. If you have not used our services before, please fill out our contact form and use this method to contact us directly. Please click the link below to login first. If you have not logged in before, you will be directed to a registration page which only takes a moment to set up your secure login credentials.
ON-CALL & REMOTE ACCESS SUPPORT
For urgent and immediate issues are requested to be comminicated by contacting our on-call mobile numders anytime of day. Most issues can be resolved over the phone or by using our remote access technologies to connect to your computer, file server and local network. This method saves the most time and incurs the least expense for immediate support. We do require an initial setup and configuration of the remote access software and hardware tools. Our initial consultation will help decide what options would be the most beneficial.
Contact us to schedule a consultation 
ON-SITE SUPPORT
Many issues may come up where remote access and talking you through the resolution is simply not an option. Network failures, hardware system failures, and sometimes virus removal require an on-site presence. We travel anywhere in Soutern California and usually in a 24-hour response time. On site support can be scheduled either through Help Desk system (for project planned installations, non-critical, upgrades or repairs) or by contacting us by phone for issues impacting your business workflow.
